The SupportLinc Supervisor Toolkit will increase a manager's ability to utilize, promote and coordinate with their employee assistance (EAP) or member assistance (MAP) program. This Toolkit is designed to provide EAP/MAP related education and information to a company's human resources, benefits and front-line management team.

The following resources are included on this website:

  • EAP/MAP Supervisor Training Module (Video)

  • EAP/MAP Supervisor Handbook

  • EAP/MAP Program Flyers

  • Critical Incident Response Services

  • Training Services

  • EAP/MAP 'Tip Sheets'

supervisor video

Click the play icon on the right to view the SupportLinc EAP/MAP Orientation for Managers and Supervisors, a ten-minute training module that explains the valuable resources within the SupportLinc program for managers and supervisors.

The following topics are covered in the SupportLinc EAP/MAP Supervisor Orientation Module:

  • How and When to Contact the EAP/MAP

  • Program Eligibility

  • Confidentiality

  • EAP/MAP Counseling

  • Work-Life Benefits

  • EAP/MAP Technology-Based Resources

  • Management Referrals into the Program

  • Building an Action Plan for Employee Improvement

supervisor handbook

CuraLinc Healthcare, provider of the SupportLinc EAP and MAP, developed a Supervisor Handbook to help client managers and supervisors deal with employees whose personal problems are affecting their job performance. The attached handbook is a guide to the management-specific resources available through SupportLinc. For responses to additional questions, either contact your Human Resources Department or call SupportLinc at 1-888-881-LINC (5462).


Want to learn about the features of your EAP/MAP, but only have a minute? You're in luck! The video to the right provides viewers with a 60-second summary of the program. Supervisor-specific resources are not included in this video, though.


Need help with a challenging employee situation? Our management consultants are here to help. Contact us by phone at 1-888-881-LINC (5462).

Critical incident response services

Incidents such as workplace violence, robbery, a natural disaster, suicide or a workplace accident can leave employees shocked, distracted and unable to perform their job effectively. Critical Incident Response (CIR) services are intended to reduce the acute symptoms of the trauma and to prevent the development of PTSD (Post-Traumatic Stress Disorder). For more information about SupportLinc Critical Incident Response (CIR) services, or to discuss specific needs related to your organization, contact your Client Relationship Manager or call 1-888-881-LINC (5462).

Coping with a Traumatic Event

Grief and Loss

Tips for Managers

Requesting Critical Incident Services

Training services

We understand the importance of getting a high level of contribution from every individual within an organization. To help clients develop the competencies of their employees, we provide customized workshops and training modules designed to make a client’s staff and supervisors more effective. SupportLinc training programs are divided into two broad categories:

  • TOPICAL TRAINING Topical training modules on 59 subjects allow clients to use us as their own private organizational development resource. All modules are customized to meet a client’s training objectives.

  • BENEFIT TRAINING Through benefit training, our trainers will provide a client’s staff and supervisors with the tools and knowledge to utilize the EAP/MAP and/or wellness programs most effectively.

All modules can be delivered in-person, via webcast or through our Learning Management System (LMS). For more information about SupportLinc Training Services, or to discuss specific needs related to your organization, contact your Client Relationship Manager or call 1-888-881-LINC (5462).

SupportLinc EAP/MAP Training Catalog Summary

Planning a SupportLinc Training

Click here to access the SupportLinc EAP/MAP web portal


Below are tip sheets for some of our most commonly requested topics. Don’t see what you’re looking for? Contact your Client Relationship Manager or email CuraLinc at

EAP/MAP as Management Tool

Supervisors Can Help Ease Employees' Grief

Signs of Emotional Health Concerns

Managing Employee Stress

Creative Ways to Motivate Employees